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Aeromexico Airlines - Horrible Airline

I used AM because it has partened with DELTA for certain flights. My experience was so awful that my only question is why DELTA is still with them. Hopefully ALL airlines will take you from point A to point B. It is when an issue comes up, however, that you can clearly distinguish those airlines that care about maintaing your business, and those that couldn’t care less. DELTA, please partner with a decent airline. I wouldn’t be surprised if Aeromexico were to share Mexicana’s fate.
1.0
Details
Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Staff
Value for money
#1432384
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I flew AeroMexico November 16, 2018 starting at Rio de Janeiro to São Paulo on to Mexico City and then to my destination Merida. The flight was uneventful and as comfortable Economy Class can be. On arriving in Merida my single piece of luggage did not make it with me....
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1.5
#1417679
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My fly was from Mexico City to Chicago, IL Ohare, On Monday the 9th. My luggage never arrived to Chicago, did the baggage claim. Next day, they called me to let me know that my luggage will be arriving on the next fly. Later, to let me know that my luggage was here. It...
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I liked
  • In-flight personnel
I didn't like
  • Operations
#1302925
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My husband and I had to cancel one leg of our flight from US (San Francisco) to Nicaragua. Aeromexico said they will give us a $600 credit after cancellation fee of $250 per person. When we called later to book another flight with the $600 credit, they said we can't...
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1.0
#1259711
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Aeromexico Airlines - It was the bad one they leave my walker in mexico cant walk.

I am murielle leconte traveling with aeromexico from miami to oaxaca i am cancer patient no wheelchair at oaxaca for both of us djenane gourgue didn t findvtheir wheelchair order too . it was a bad experience for us.
3.0
Details
Customer service
#1230580
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Aeromexico Airlines - Garbage airline, poor customer service, terrible all-round!!
Aeromexico Airlines - Garbage airline, poor customer service, terrible all-round!!
Aeromexico Airlines - Garbage airline, poor customer service, terrible all-round!!
I have traveled on a number of national carrier, and AeroMexico indeed earns the review as the worst airline in the world! I arrived at Bogota's El Dorado airport for a 7:57am flight to Calgary, Canada, checked-in and received my boarding pass, cleared security, and...
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1.0
Bogota, Bogota
I didn't like
  • Customer service
  • Coward employees eager to hide behind office doors
  • Complete disrespect from staff
#1205826
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Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
My 2 children and I flew from Mexico City to Vancouver on January 3, 2018, flight 696. We were diverted first to Seattle and then to Calgary because of fog in Vancouver. After a lot of confusion and an extra 5 hours on the plane we were told to wait in a line to be...
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Anonymous
Maria

Also.. the fog problem only affected the aeromexico flight. 3 other flights landed in Vancouver while we were waiting 4 hours in the plane in Seattle.

Anonymous
Maria

We were on the same flight and are having the same problem. The offered us nothing!

3.0
I liked
  • In-flight personnel
I didn't like
  • Being completely disrespected then lied to
  • No accountability
  • Customer service
#1188885
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We purchased on Expedia 9 airline tickets for a family trip to Ixtapa Mexico leaving on 2/10/18. The owner of the airline reservation is Aeromexico even though we also flying on another airline from LAX to Mexico City. About 2 weeks ago, we noticed an error on one of...
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#1182399
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Aeromexico Airlines - RIPED OFF charged extra for my luggage wt.

They charged me $380. American dollars for my luggage that weight only 81 pounds..I tried disputing the fees but my flight was about to leave I was flying in back from Guadalajara to Dan Jose california
1.0
Details
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
#1154897
Reply to reviews
my daughter was flying NY-Santiago Chile via Mexico, w . aeromexico. First flight diverted for fog, trapped in plane for 6 hrs, no food all this time. finally reaches Mex City, having missed connecting flight. Airline informs her she can camp in airport 2 days until...
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#1134318
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