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My husband and I had to cancel one leg of our flight from US (San Francisco) to Nicaragua. Aeromexico said they will give us a $600 credit after cancellation fee of $250 per person. When we called later to book another flight with the $600 credit, they said we can't...
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1.0
#1259711
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Aeromexico Airlines - It was the bad one they leave my walker in mexico cant walk.

I am murielle leconte traveling with aeromexico from miami to oaxaca i am cancer patient no wheelchair at oaxaca for both of us djenane gourgue didn t findvtheir wheelchair order too . it was a bad experience for us.
3.0
Details
Customer service
#1230580
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Aeromexico Airlines - Garbage airline, poor customer service, terrible all-round!!
Aeromexico Airlines - Garbage airline, poor customer service, terrible all-round!!
Aeromexico Airlines - Garbage airline, poor customer service, terrible all-round!!
I have traveled on a number of national carrier, and AeroMexico indeed earns the review as the worst airline in the world! I arrived at Bogota's El Dorado airport for a 7:57am flight to Calgary, Canada, checked-in and received my boarding pass, cleared security, and...
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1.0
Bogota, Bogota
I didn't like
  • Complete disrespect from staff
  • No solutions offered
  • Coward employees eager to hide behind office doors
#1205826
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Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
Aeromexico Airlines - AeroMexico agent promised we would be reimbursed for flights we booked ourselves after we landed in Calgary instead of Vancouver and then ignored calls, emails etc.
My 2 children and I flew from Mexico City to Vancouver on January 3, 2018, flight 696. We were diverted first to Seattle and then to Calgary because of fog in Vancouver. After a lot of confusion and an extra 5 hours on the plane we were told to wait in a line to be...
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Anonymous
Maria

Also.. the fog problem only affected the aeromexico flight. 3 other flights landed in Vancouver while we were waiting 4 hours in the plane in Seattle.

Anonymous
Maria

We were on the same flight and are having the same problem. The offered us nothing!

3.0
I liked
  • In-flight personnel
I didn't like
  • Customer service
  • No accountability
  • Being completely disrespected then lied to
#1188885
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We purchased on Expedia 9 airline tickets for a family trip to Ixtapa Mexico leaving on 2/10/18. The owner of the airline reservation is Aeromexico even though we also flying on another airline from LAX to Mexico City. About 2 weeks ago, we noticed an error on one of...
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#1182399
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Aeromexico Airlines - RIPED OFF charged extra for my luggage wt.

They charged me $380. American dollars for my luggage that weight only 81 pounds..I tried disputing the fees but my flight was about to leave I was flying in back from Guadalajara to Dan Jose california
1.0
Details
Billing Practices
Exchange, Refund and Cancellation Policy
Product or Service Quality
#1154897
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my daughter was flying NY-Santiago Chile via Mexico, w . aeromexico. First flight diverted for fog, trapped in plane for 6 hrs, no food all this time. finally reaches Mex City, having missed connecting flight. Airline informs her she can camp in airport 2 days until...
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#1134318
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Aeromexico fails on so many levels it is going to be tough to keep this short but I will leave out many of the issues and stick to the ones that warranted this review. - Booked tickets for 3 people over a week ago and got a standard email saying "reservation pending"....
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Anonymous
JOHN

WE WERE STUCK AT MEXICO CITY AIRPORT LINE UP FOR 4 HOURS TO GET THROUGH THE CUSTOMS NO HELP FROM THE AIRLINE STAFF OR THE AIRPORT STAFF MISSED THE FLIGHT NEVER FLY AGAIN. WE A...

1.0
#1126958
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Aeromexico Airlines - Baggage lost

They lost our luggage July 1st no replay no answer. Went to airport spoke with V Dawson and no way she can solve the problem!!!! Nobody is responsible, no one to speak I need a solution!
1.3
Details
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1076772
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Aeromexico Airlines - Zero valeu for money

Aeromxico had to delay its flight from Mxico to So Paulo, from fri 23jun17 23:55 to sat 24jun17 08:30 the next day. It offered accomodation in a remote holiday inn (about an hour from the airport), in front of a noisy bar and gave a voucher for a mxn 170 fast food, with a ridiculous restriction t use the voucher for a beer. This is completely incompatible with a business class ticket.
#1065364
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