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2.3

Aeromexico airline really sucks. I had a problem myself - a flight from mexico city to JFK, I missed the flight because of their immigration form and when I went to their agents at the airport to get on the next flight I was told there is no next flight until the following week and I have to pay a new fare.

Why do I have to pay another fare when I paid my return trip? Mexico airport is the worse - they need to hire more bilingual people. Too much Spanish speaking and no English ( I guess they don't cater for people speaking English). The agents were so tough and rude, my flight did not leave and they did not want me to get on, saying once you are not on time to board you have to catch another flight and pay again.

I ended up having to book a flight with Delta for myself and cousin because I did not speak the language I had to have her with me because she spoke Spanish.

I ended up getting a flight for Monday when I could have gone with my original flight on Friday and then had to rent a hotel NH collection in the airport for three nights which cost me $600.00 US dollars plus spend $1,230.00 for two tickets with delta for a new flight. I will never travel with aeromexico again - that was the first and will be the last time.

Reason of review: Poor customer service.

Aeromexico Airlines Pros: In-flight personnel.

Location: Queens, New York

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Guest

They give you a full refund for all that you expended in Delta?

Guest

People at the Mexico Airport speak Spanish??? What a radical concept, people speak at the airports what they speak in that country.

Why that's un-American.

Sounds like somebody didn't get to the airport early enough to get on board, i.e. late.

Machele Imf

This is what you get when you visit a third world country.

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