Aeromexico Airlines Phone Numbers and Emails

Toll-Free Number:

  • (800) 237-6639
    US and Canada General number; Toll free

Customer Service:

  • +6 128 644 1883
    Australia
  • +61 130 065 9021
    Australia

Sales:

  • (800) 835-0269
    Guatemala
  • (800) 226-0294
    Nicaragua
  • (877) 262-0455
    US and Canada Agencies
  • (855) 332-1455
    US and Canada AM Contigo
  • (800) 800-9999
    US and Canada Groups
  • (800) 426-9000
    USA & Mexico
  • +54 800 888 2276
    Argentina
  • +55 800 891 7512
    Brazil
  • +5 622 599 4378
    Chile
  • +86 216 466 8099
    China
  • +571 800 952 0533
    Colombia
  • +537 830 9528
    Cuba
  • +537 831 6015
    Cuba
  • +593 180 000 0227
    Ecuador
  • +503 800 6105
    El Salvador
  • +3 380 091 6754
    France
  • +8 135 293 5945
    Japan
  • +52 555 133 4000
    Mexico
  • +31 800 022 4008
    Netherlands
  • +518 005 3407
    Peru
  • +353 180 085 5474
    Rep. of Ireland
  • +822 754 6336
    South Korea
  • +3 490 099 5282
    Spain
  • +44 800 977 5533
    United Kingdom
  • +58 800 162 7351
    Venezuela

Aeromexico Airlines Email:

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Contact Information

Aeromexico Airlines Website:

Aeromexico Airlines Help Center:

Corporate Office Address:

Aeromexico
Paseo de la Reforma 243
Cuauhtémoc, Federal District 06500
Mexico

Other Info (opening hours):

Additional numbers

800 2791 9025 Honduras

0 800 052 1447 Costa Rica

1800 0162143 Belize

More contact details

Aeromexico Airlines Rating Based on 128 Reviews

Rating details

1.8
more details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Additional Fees

Rating stats

Rating trend

How Good is Aeromexico Airlines's Customer Service?

Gibran Eik
Gibran Eik
Feels Disappointed | Oct 16, 2023

i cant get any customer service at all, the chat is not working and no one to talk to. waiting on the phone and getting hung up on

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Alexander L Mir
Alexander L Mir
Feels Disappointed | Sep 12, 2023

To many mistakes end bad information and bad customer service so so bsd

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Corinne M Tjs
Corinne M Tjs
Feels Disappointed | Mar 08, 2023

I need to contact somebody to refund me my luggage money for a flight that was canceled. Too many hoops to jump thru to get to anyone. I will email the company. But I did tell the bank that holds my credit card and they are going to work on it.

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Mya Fvr
Mya Fvr
Feels Disappointed | Oct 27, 2022

I prefer delta airlines

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Atziri Yig
Atziri Yig
Feels Disappointed | Oct 15, 2022

We did bring a worker from Mexico to Canada and the airline lost his suitcase. It was three days ago and we are still waiting for an answer.

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Summary of Aeromexico Airlines Customer Service Calls

1.2K TOTAL
CALLS
10:27 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Aeromexico Airlines?

Request for Information Question:

  • “Flight status”
  • “About my recent flight”
  • “Questions about my fly”

Return/ Replace Question:

  • “Change flight”
  • “Change”
  • “Flight change”

Product/ Service Question:

  • “Buy ticket”
  • “Broken luggage”
  • “Damaged luggage”

Activation/ Cancellation Question:

  • “Iwish to cancel or modify my flight”
  • “I need to cancel my flight”
  • “Canceled flight”

Refund Question:

  • “Refund”
  • “Complaint/refund”
  • “Refund on luggage cost for a cancelled flight”

Payments and Charges Question:

  • “I was charged to bring a small guitar on plane when I never have paid before!”
  • “Overcharges package”
  • “Past charges I need a refund”

Shipping and Delivery Question:

  • “Porque mi maleta me la quebraron”
  • “Lost item”
  • “Oversized package”

Staff Question:

  • “Customer service”
  • “I need special service with a wheelchair round trip”
  • “Service dog”

Account Question:

  • “Log in”
  • “Account”
  • “Forgot item on plane”

Website/ Application Question:

  • “Travel covid requisites”
  • “Travel covid requisites and something else”

Employment Question:

  • “You are not doing your job”

Other Question:

  • “Vouchers”
  • “Missing flight”
  • “Baggage”

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