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Aeromexico fails on so many levels it is going to be tough to keep this short but I will leave out many of the issues and stick to the ones that warranted this review. - Booked tickets for 3 people over a week ago and got a standard email saying "reservation pending"....
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Anonymous
JOHN

WE WERE STUCK AT MEXICO CITY AIRPORT LINE UP FOR 4 HOURS TO GET THROUGH THE CUSTOMS NO HELP FROM THE AIRLINE STAFF OR THE AIRPORT STAFF MISSED THE FLIGHT NEVER FLY AGAIN. WE A...

1.0
#1126958
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Purchased a ticket for my mom on Aeromexico due to a family emergency. Absolutely disgusting that they charge $25 each way on a flight from US to Mexico. I can't recall ever being charged for a check baggage on any other airline for an International Flight. I'm used to...
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#1056650
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Travel from San Francisco to Guadalajara 3/30/2017 notice people complaining about their luggage being opend and some of their stuff being missing someone that was doing all this even left a note in one of this person's luggage saying they checked their belonging what...
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#1029202
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Aeromexico Airlines - Baggage lost

Aeromexico Airlines
#1076772
1.3
Details
They lost our luggage July 1st no replay no answer. Went to airport spoke with V Dawson and no way she can solve the problem!!!! Nobody is responsible, no one to speak I need a solution!
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Aeromexico Airlines - Zero valeu for money

Aeromexico Airlines
#1065364
Aeromxico had to delay its flight from Mxico to So Paulo, from fri 23jun17 23:55 to sat 24jun17 08:30 the next day. It offered accomodation in a remote holiday inn (about an hour from the airport), in front of a noisy bar and gave a voucher for a mxn 170 fast food, with a ridiculous restriction t use the voucher for a beer. This is completely incompatible with a business class ticket.
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Aeromexico Airlines Flight Review

Aeromexico Airlines
#809558
1.0
Details
We purchased two first class tickets nonstop flight Chicago ohare to couzmel Mexico Service was horrible was only allowed one drink and we was the last to be served they started on back of plane and moved to first class last Flight 9275 march 5,2016
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Aeromexico Airlines Flight Review

Aeromexico Airlines
#783204
2.1
Details
Worst experience ever. My first flight departure 30 min late and lost my connection because I arrived 1 min later when they called my name. The customer service were awful and they keep acting mad like this is my fault that I missed my flight. If you can flight interjet, volaris or arrobas you're going to have a better experience plus the are cheaper and brand new airplanes
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I have flight Beijing-Shanghai-Mexico-Ecuador(Quito) Same problem. Before buy tickets i asked about migration or transfer visa. They said no need visa even operator start to intensive and offer tickets. I left Beijing to Shanghai. In Shanghai airport they didn't let me...
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#999799
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1. No registration card at departure 2. Told to go to immigration 3. Missed flight 4. AeroMexico knows this reoccurring problem is profitable and does nothing to help. In fact, no one tells you that you must have this immigration card upon departure. 5. AeroMexico...
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Anonymous
Arslan Zhumabekov

I have flight Beijing-Shanghai-Mexico-Ecuador(Quito) Same problem. Before buy tickets i asked about migration or transfer visa. They said no need visa even operator start to i...

#993239
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To whom it may concern On December 12/2016 we got flight from CUN to JFK .Fligth#426 Upon arriving to the airport we find that the flight was delayed for 2 hours .No gate shows on the screen. In a 2 hours we find the gate # B7. We came to the gate but it was no this...
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2.0
#974997
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On November 18, 2016, My flight left from Dallas/ Fort Worth Airport flight Aeromexico 2683 operated by Aerolitoral doing business as Aeromexico connect. It left about 15 minutes late. Landed in Mexico City approximately 2 and a half hours later. I was in the back of...
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Ciudad De México, Ciudad De México
#969511
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this is the worst of the worst airline what a shame that has the Name of My County... Customer service that has no solutions the only thing the ask you is to send them an email.. good luck waiting for response.. I WOULD DEFINETLY Recommend to avoid using It.. This ia...
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#965826
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Hello, My name is Joseph Ganino I recently had multiple horrible experiences with Aeromexico. This first issue I ran into was prior to my flight on Thursday October 27, 2016 Aeromexico AM 173 from Tijuana to Mexico City at 7:00am. This was the first flight on my way to...
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1.8
I didn't like
  • No accountability
  • Being treated like an animal not a person
  • Excuse after excuse
#953402
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Good Afternoon, Attached are 9 AeroMexico invoices. When the flights were purchased over the phone on 5/26/16, the gentlemen on the phone helped me with booking and seat assignments for all passengers. He asked me if we would have checked baggage and I responded with...
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Anonymous
Anonymous

Seems like the problem is your answer to the question. He asked if the passengers (9) would have checked luggage. You said yes, one a piece, except then you list half the 9 ...

1.8
#944576
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